Refund policy

Return and Refund Policy

30-Day Return Window
You have 30 days after receiving your order to request a return.

Return Eligibility
To be eligible for a return, the item must be in a condition suitable for resale. It must be unworn and unused, with its original tags and original packaging when applicable. Proof of purchase is required.

How to Request a Return
To request a return, contact us at support@viligostore.com before sending the item back. Please include your order number and the reason for the return.

Approved returns should be sent to:
Sophia Z Marshman
3540 Darbytown Ct
Henrico, VA 23231
United States

Return shipping costs are the customer's responsibility. Items sent back without first requesting a return will not be accepted.

Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is defective, damaged, or incorrect, contact us promptly at support@viligostore.com so we can review the issue.

Refunds
We will notify you after we receive and inspect your return and let you know whether the refund is approved. If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@viligostore.com.