TERMS OF SERVICE

Effective Date: [MONTH DAY, YEAR]

Welcome to VILIGO. These Terms of Service (“Terms”) govern your access to and use of www.viligostore.com, including any purchases made through the website.

Throughout these Terms, “VILIGO,” “we,” “us,” and “our” refer to [FULL LEGAL COMPANY NAME], the operator of this website. “You” and “your” refer to any visitor, customer, or other user of the website.

By visiting our website, creating an account, or purchasing a product from us, you agree to be bound by these Terms, together with our Privacy Policy, Shipping Policy, Returns & Refunds Policy, and any other policies referenced on this website.

1. Eligibility and Account Responsibility

You must be at least the age of majority in your state or country of residence to make a purchase from this website. If you are under the age of majority, you may use this website only with the involvement and permission of a parent or legal guardian.

You are responsible for providing accurate, current, and complete account and order information. You are also responsible for maintaining the confidentiality of your account credentials and for all activity conducted through your account.

Please notify us promptly if you believe your account has been accessed or used without authorization.

2. Products and Product Information

We make reasonable efforts to describe and display our products as accurately as possible. However, colors may appear differently depending on the screen, device, lighting conditions, photography, or production batch.

Measurements and size recommendations are provided as general guidance. Minor measurement variations may occur due to manual measurement, fabric characteristics, or manufacturing processes. Customers are responsible for reviewing the applicable size chart and product description before placing an order.

We reserve the right to update product descriptions, images, specifications, prices, colors, sizes, and availability without prior notice.

We do not guarantee that every product, color, or size will remain available.

3. Orders and Order Acceptance

Submitting an order does not automatically mean that we have accepted the order. After an order is submitted, you may receive an order confirmation email acknowledging that we have received it.

We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including in cases involving:

• Suspected fraud or unauthorized payment;

• Incorrect product or pricing information;

• Inventory shortages;

• Shipping restrictions;

• Unusual purchasing activity;

• Violation of these Terms; or

• Errors affecting the order.

If we cancel an order after payment has been processed, we will issue a refund to the original payment method for the canceled item or order.

We may limit quantities purchased per person, household, account, payment method, or order.

4. Prices, Payments, and Taxes

All prices are displayed in [USD], unless otherwise stated.

Prices, discounts, and promotions may be changed or discontinued at any time before an order is placed. The price charged will generally be the price displayed at checkout when the order is submitted.

You agree to provide valid and accurate billing and payment information. By submitting payment information, you represent that you are authorized to use the selected payment method.

Applicable sales tax, shipping fees, duties, or other charges will be displayed at checkout where reasonably possible.

For international orders, the customer may be responsible for customs duties, import taxes, brokerage charges, or other fees imposed by the destination country, unless we expressly state otherwise.

5. Promotions and Discount Codes

Promotional offers and discount codes may be subject to separate conditions, including expiration dates, product exclusions, minimum purchase requirements, and usage limits.

Unless otherwise stated:

• Only one discount code may be used per order;

• Discount codes cannot be exchanged for cash;

• Discounts cannot be applied to previous purchases;

• Discounts may not be combined with other offers; and

• Promotional offers may be modified or withdrawn where legally permitted.

We reserve the right to cancel or reject a promotion that has been used fraudulently, improperly, or in violation of its stated conditions.

6. Shipping and Delivery

Shipping estimates are provided for convenience and are not guaranteed delivery dates unless expressly stated otherwise.

Actual delivery times may be affected by order processing, carrier delays, weather, holidays, customs processing, incorrect addresses, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays, losses, or additional costs resulting from an incorrect or incomplete address provided by the customer.

If an order has not shipped within the stated time frame, we will handle the delay in accordance with applicable law and our Shipping Policy.

Additional information about processing times, shipping methods, delivery estimates, tracking, lost packages, and international delivery is available in our Shipping Policy.

7. Returns, Exchanges, and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Returns & Refunds Policy.

Customers are responsible for reviewing that policy before completing a purchase. Eligibility may depend on factors including the return period, product condition, proof of purchase, final-sale status, and the reason for the return.

Unless required by applicable law, original shipping charges and return shipping costs may be non-refundable.

Nothing in these Terms limits any non-waivable consumer rights available under applicable law.

8. Order Changes and Cancellations

We begin processing orders as soon as reasonably possible. An order change or cancellation is not guaranteed after an order has been submitted.

Customers should contact us promptly if they need to request a change or cancellation. If the order has already been processed or shipped, the customer may need to follow our standard return procedure.

9. Personal Use and Resale

Products purchased through this website are intended primarily for personal and household use.

You may not purchase products for unauthorized commercial resale, export, distribution, or fraudulent activity without our prior written permission.

We may limit or cancel orders that appear to be placed by unauthorized resellers, distributors, or purchasing agents.

10. Prohibited Uses

You may not use this website or its content:

• For unlawful, fraudulent, or deceptive purposes;

• To violate applicable laws or regulations;

• To infringe our intellectual property rights or the rights of others;

• To submit false, misleading, defamatory, or harmful information;

• To transmit viruses, malware, or other harmful code;

• To collect or track another person’s personal information without authorization;

• To interfere with the security or operation of the website;

• To attempt unauthorized access to the website, accounts, or systems;

• To scrape, copy, reproduce, or commercially exploit website content without permission; or

• To place fraudulent orders, misuse promotions, or engage in payment abuse.

We may restrict or terminate access to the website when we reasonably believe these Terms have been violated.

11. Intellectual Property

All website content, including the VILIGO name, logos, product images, photographs, videos, graphics, text, designs, page layouts, and other materials, is owned by or licensed to us and is protected by applicable intellectual property laws.

You may view and use the website for personal, non-commercial shopping purposes.

You may not copy, reproduce, modify, distribute, publish, sell, license, create derivative works from, or commercially use our content without prior written permission.

No license or ownership right is transferred to you by your use of this website.

12. Reviews and User-Submitted Content

You may have the opportunity to submit reviews, photographs, videos, comments, feedback, or other content.

You represent that content you submit:

• Is truthful and based on your genuine experience;

• Does not violate another person’s intellectual property, privacy, or other rights;

• Does not contain unlawful, abusive, misleading, defamatory, or obscene material;

• Does not contain malicious code or unauthorized advertising; and

• Complies with applicable laws and platform requirements.

By submitting content directly to us, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, edit, and distribute that content for operating, improving, and marketing our business, subject to applicable law and our Privacy Policy.

We may remove or decline to publish content that violates these Terms. We are not obligated to publish every review or comment submitted.

We will not knowingly alter customer reviews in a way that materially misrepresents the reviewer’s original opinion.

13. Third-Party Services and Links

Our website may use or link to services provided by third parties, including payment processors, shipping carriers, analytics providers, social media platforms, and other technology providers.

Third-party services may be governed by their own terms and privacy policies. We are not responsible for the content, availability, security, or practices of websites or services that we do not control.

The presence of a third-party link does not necessarily mean that we endorse or guarantee that third party.

14. Shopify Platform

Our online store is hosted through Shopify, which provides the e-commerce platform that enables us to offer products and services to customers.

Your use of certain checkout, payment, account, or platform features may also be subject to applicable Shopify or third-party service terms.

However, purchases made from VILIGO are transactions between you and the legal entity operating VILIGO, not between you and Shopify, except where expressly stated otherwise.

15. Privacy

Our collection, use, storage, and disclosure of personal information are described in our Privacy Policy.

By using the website, you acknowledge that you have reviewed our Privacy Policy.

16. Accuracy and Availability of the Website

We make reasonable efforts to keep the website accurate and available. However, the website may occasionally contain typographical errors, inaccurate information, technical issues, or interruptions.

We may correct errors, update information, suspend features, or cancel affected orders where reasonably necessary.

We do not guarantee that the website will always be uninterrupted, secure, or error-free.

17. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and its content are provided on an “as is” and “as available” basis.

We do not make warranties regarding uninterrupted access, error-free operation, or the suitability of the website for every particular purpose.

This disclaimer does not exclude any product warranty, statutory guarantee, or consumer right that cannot legally be excluded.

18. Limitation of Liability

To the maximum extent permitted by applicable law, VILIGO and its owners, affiliates, employees, contractors, suppliers, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of, or inability to use, the website or products.

Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by applicable law.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, gross negligence, personal injury caused by negligence, or any other liability that cannot legally be excluded.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless VILIGO and its affiliates, officers, employees, contractors, and service providers from third-party claims, damages, losses, and reasonable expenses arising from:

• Your unlawful use of the website;

• Your violation of these Terms;

• Your violation of another person’s rights; or

• Content you submit through the website.

This section does not apply where prohibited by applicable consumer law.

20. Termination

We may suspend or terminate your access to the website if you materially violate these Terms, engage in fraudulent or abusive activity, or create a security or legal risk.

Provisions that by their nature should survive termination will remain effective, including provisions relating to intellectual property, liability, indemnification, and dispute resolution.

21. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law or removed where necessary.

The remaining provisions will continue in full force and effect.

22. No Waiver

Our failure to enforce any provision of these Terms does not waive our right to enforce that provision or any other provision in the future.

23. Entire Agreement

These Terms and the policies referenced in them constitute the entire agreement between you and us regarding your use of the website and purchases made through the website.

They replace any prior communications or agreements concerning the same subject matter, except where otherwise agreed in writing.

24. Governing Law and Disputes

These Terms are governed by the laws of [INSERT GOVERNING JURISDICTION], without regard to conflict-of-law principles.

Any dispute arising from these Terms, the website, or a purchase will be resolved in accordance with the laws and procedures applicable in that jurisdiction, except where mandatory consumer protection laws give you the right to bring a claim in another location.

Before starting formal proceedings, you and VILIGO agree to make a reasonable good-faith effort to resolve the dispute by contacting each other.

Do not publish this section until the governing jurisdiction and dispute resolution procedure have been reviewed and confirmed.

25. Changes to These Terms

We may update these Terms from time to time to reflect changes to our website, products, business practices, or legal obligations.

The revised Terms will be posted on this page with an updated effective date. Changes will apply from the date they are posted unless otherwise required by law.

Your continued use of the website after revised Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

26. Contact Information

Questions about these Terms may be sent to:

Brand: VILIGO
Email: support@viligostore.com
Website: www.viligostore.com